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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Daisy Wilken

November 5, 2026

5 out of 5 rating by Daisy Wilken
"Super friendly staff. Tina (the agent) was especially helpful with our needs. She is very good at communication and does a good job explaining things. Appreciate her very much!"
We responded:
"Thank you for sharing your experience with Brenda. It's wonderful to hear that she was able to assist you with patience and understanding. Your feedback is greatly appreciated, and we're glad to know you had a positive experience."
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Gage Doyal

October 30, 2026

5 out of 5 rating by Gage Doyal
"They're a fantastic insurance group! Took the time to continue to work with me despite some technical and timing issues on my end, and their team works to get you the most out of the benefits available to you."
We responded:
"Thank you, Gage, for sharing your positive experience with our team. It's wonderful to hear that we were able to assist you effectively, even with the technical and timing challenges. Our goal is always to maximize the benefits for our customers, and your feedback reinforces our commitment to providing exceptional service. We appreciate your support and look forward to continuing to serve your insurance needs."
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Drew Phillips

October 25, 2026

1 out of 5 rating by Drew Phillips
"I moved to Steven Barba's office after years of unresponsive, unprofessional service from my previous State Farm agent, hoping for something better. Unfortunately, it's been more of the same, and in some ways worse.

Steven doesn't call back when he says he will, and when he does, he's unprepared and has no solutions. He's quick to complain about State Farm's high costs and poor performance, but can't be bothered to actually help his own client.

To be fair, his office staff are friendly and great to work with. The failure here is Steven's. As a former 30-year State Farm customer, I can't recommend this office or State Farm."
We responded:
"Thank you for your feedback. When you transferred to our agency from another State Farm office, our team took the time to sit down with you to review your policies, discuss your concerns, and make sure everything was accurate. We completely understand how frustrating it can be when your insurance costs change, especially after a move and changes to your policies.
Unfortunately, as an agency, we do not set or control State Farm’s rates. After reviewing your account and confirming that the information and coverages were correct, we were unable to change the rate you were receiving. We’re sorry that we were not able to provide the outcome you were hoping for, but our team did our best to address your concerns and explain the factors affecting your premium.
"
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Nicole DeGroot Hall

October 23, 2026

5 out of 5 rating by Nicole DeGroot Hall
"Best in class customer service experience across the entire DFW metroplex, hands down."
We responded:
"Thank you, Nicole, for sharing your experience with our team. We're delighted to hear that our customer service stood out to you across the DFW metroplex. Your feedback is invaluable, and we're committed to maintaining the high standards that you've appreciated. Looking forward to continuing to serve your insurance needs."
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Mike M

October 19, 2026

5 out of 5 rating by Mike M
"Maddie rocks! Thanks for all of your help."
We responded:
"Thank you, Mike, for sharing your positive experience with Maddie! It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Nabil Siddiqui

October 16, 2026

5 out of 5 rating by Nabil Siddiqui
"I can't say enough good things about Andrea and the whole team here. They are incredibly efficient, professional, and always assist so willingly. It’s rare to find an insurance office that is this responsive and caring. They’ve made handling my insurance completely stress free."
We responded:
"Thank you, Nabil, for sharing your experience with Andrea and the team. It's wonderful to hear that their efficiency and professionalism have made your insurance process stress-free. Providing responsive and caring service is a top priority, and your feedback highlights the dedication of our team. Your kind words are greatly appreciated."
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Katie Higgins

October 16, 2026

5 out of 5 rating by Katie Higgins
"I messed up filling my insurance (completely my fault) and called SF to see if they could help. My issue was resolved and completely exceeded my expectations!
Tina, one of the best SF employees and genuinely one of the nicest people on this planet, helped me. She patiently walked me through the entire process. And by 'entire', I mean it because it look over a month to fix this issue. Tina called me weekly with updates and answered every question I had. Such customer service is lost in today's world. I wish all businesses had a professional, knowledgeable and kind employee like Tina; my life would be so much easier!
To Tina's boss: she deserves a raise! Whatever you are paying her, it's not enough. Call me anytime and I will rave about her!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear how Tina was able to assist you with such dedication and care. Her commitment to providing exceptional service truly reflects the values we strive for at Steven Barber - State Farm Insurance Agency. We're delighted that your issue was resolved beyond your expectations. Your feedback is invaluable and will certainly be shared with Tina and the team. We appreciate your kind words and look forward to continuing to serve your insurance needs."
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Cindy Quick

October 14, 2026

5 out of 5 rating by Cindy Quick
"Maddie was great. Handled getting a new policy issued quickly, professionally & kind!"
We responded:
"Thank you, Cindy, for sharing your experience with us. It's wonderful to hear that Maddie provided quick, professional, and kind service while issuing your new policy. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Charmane kelly

October 2, 2026

5 out of 5 rating by Charmane kelly
"Ms. Brenda was very understanding and supportive I told her my situation and she got straight to wrk to fix it"
We responded:
"Thank you for sharing your experience with Ms. Brenda. It's wonderful to hear that she was understanding and supportive in addressing your situation promptly. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Brian Maymir link

October 2, 2026

5 out of 5 rating by Brian Maymir link
"Maddie is a pleasure to work with even through the tough choices while changing insurance companies. She made the process so much better than her competitors. I’m forever grateful."
We responded:
"Thank you for sharing your experience with Maddie. It's wonderful to hear that she made the process of changing insurance companies smoother for you. Your feedback is greatly appreciated and helps us continue to provide exceptional service. If you have any more questions or need further assistance, feel free to reach out."
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Tabitha Hoglund

September 30, 2026

5 out of 5 rating by Tabitha Hoglund
"Always nice and helpful. Thank you Brenda"
We responded:
"Thank you, Tabitha, for sharing your positive experience with us. It's wonderful to hear that Brenda was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Brenda Briseño

September 29, 2026

5 out of 5 rating by Brenda Briseño
"Tina helped me get my Insurance for the first time! She was so sweet and attentive! answered all my questions as a first time insurance holder 🫶🏻"
We responded:
"Thank you, Brenda, for sharing your experience with us! It's wonderful to hear that Tina was able to assist you effectively as you navigated getting insurance for the first time. Her attentiveness and ability to answer all your questions are qualities we value greatly. We're delighted to have you as a part of our community and look forward to continuing to support your insurance needs."
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GuyRasheed Musa

September 16, 2026

5 out of 5 rating by GuyRasheed Musa
"Brenda Baumhardt was very helpful to me. She know how to get problems resolved. I requested for a copy of my policy with a full name & it was taken care of and recently, Brenda was able to refund money back through roadside assistance payment. Very polite and knows exactly what she is doing Thank you! I recommend her service."
We responded:
"Thanks for sharing your experience, Rasheed! We're so glad Angelica was able to help you out. We appreciate your 5-star review."
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Maria Hernandez

September 11, 2026

5 out of 5 rating by Maria Hernandez
"I am very grateful for the help received, especially from Miss Brenda. I recommend this office at Steven Barbe State Farm, their staff is very friendly"
We responded:
"Thank you, Maria, for sharing your positive experience with us. It's wonderful to hear that Brenda and the team provided you with the support you needed. Your recommendation means a lot, and we're delighted to know that our friendly service made a difference for you. If you ever have any questions or need further assistance, we're here to help."
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Trisha Simms

July 21, 2026

5 out of 5 rating by Trisha Simms
"Steven & his staff (Brenda) are always super helpful! So much better than dealing with call centers in different countries."
We responded:
"Thank you, Trisha, for sharing your positive experience with Steven and Brenda. It's wonderful to hear that our team's assistance stands out to you. We truly value your feedback and are committed to providing the best service possible. Your satisfaction is our priority, and we're glad to have made a difference for you."
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Megan Ayers

July 14, 2026

5 out of 5 rating by Megan Ayers
"Shelby Novoa was amazing! She helped me get my renters insurance set up so quickly and was so sweet and helpful! Will definitely continue using State Farm!"
We responded:
"Thank you, Megan, for your wonderful feedback! It's great to know that you had a positive experience with our agency. We are committed to providing excellent service and are glad to see that reflected in your rating. If there's anything else we can assist you with, feel free to reach out. Your support is truly appreciated!"
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Darrick Cole

July 14, 2026

5 out of 5 rating by Darrick Cole
"Shelby was So nice and quick,set me up in 10 minutes"
We responded:
"Thank you, Darrick, for sharing your experience with Shelby. It's great to hear that she was able to assist you quickly and efficiently. Your feedback is much appreciated, and we're glad to know you had a positive experience with us."
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Duane Robidoux

July 9, 2026

5 out of 5 rating by Duane Robidoux
"I have been a customer of this agency for almost 2 years now. The team always does a great job in working with my policies making sure I have everything I need in coverage and also finding me the best rate and qualifying discounts. Maddie is great to work with, very professional, detailed and has great follow up. If you are not with Steven Barber’s State Farm agency you are missing out!"
We responded:
"Thank you so much for your kind words and for being a valued customer for nearly two years. It's wonderful to hear that our team has been able to assist you effectively with your policies and ensure you have the coverage you need at the best rates. Maddie will be delighted to know that her professionalism and attention to detail have made a positive impact on your experience. We truly appreciate your recommendation and look forward to continuing to serve you."
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Ulenda Cofsky

June 30, 2026

5 out of 5 rating by Ulenda Cofsky
"It's always a pleasure doing business with Steven Barbers office. Brenda is always fast, friendly, and efficient, as is all of his staff. Highly recommend this office."
We responded:
"Thank you so much for your kind words and review! We're glad to hear that you find our team fast, friendly, and efficient. It's always a pleasure to assist you, and we look forward to continuing to provide you with excellent service!"
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Debbie DePriest

June 11, 2026

5 out of 5 rating by Debbie DePriest
"Maddie was great. Very helpful and kind."
We responded:
"Thank you, Debbie, for sharing your experience with us. It's wonderful to hear that Maddie was able to assist you with such kindness and helpfulness. Your feedback is greatly appreciated, and we're glad to know you had a positive experience."
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luhkoko

June 11, 2026

5 out of 5 rating by luhkoko
"Absolutely amazing !! I loved Tina my agent helped me through it all first time insurance buyer and she made it so easy and very understandable she was just the sweetest and so great !!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Tina was able to make your first insurance buying process easy and understandable. We're delighted that she provided such great support and made a positive impression. Your feedback is greatly appreciated, and we're here to assist you with any future needs."
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Donald Brown

May 15, 2026

5 out of 5 rating by Donald Brown
"The adjusters had some issues with my claim. So I called Steven’s office. Brenda the office manager took over. She resolved everything. Very happy with the service from the Agents office!"
We responded:
"Thank you for sharing your experience. It's great to hear that Brenda was able to assist you effectively and resolve the issues with your claim. Your satisfaction is important to us, and we're pleased to know you are happy with the service from our office. We appreciate your feedback and your trust in us."
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Steven Cabral

May 12, 2026

5 out of 5 rating by Steven Cabral
"Great agent. Great service. Always there when I need help with my policy. Been with Steven Barber for a while and I don’t see myself going anywhere else."
We responded:
"Thank you so much for your kind words and for being a valued customer. It's wonderful to hear that you've had such a positive experience with our service. We're always here to assist you with your policy needs, and we look forward to continuing to serve you."
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Martha Belmonte

April 28, 2026

5 out of 5 rating by Martha Belmonte
"Shelby was the best !!"
We responded:
"Thank you, Martha, for sharing your experience with us. It's wonderful to hear that Shelby provided you with such excellent service. Your feedback is greatly appreciated, and we're glad to know that you had a positive experience with our team."
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Holly Barnes (Your Go To Realtor)

April 17, 2026

5 out of 5 rating by Holly Barnes (Your Go To Realtor)
"I can’t recommend Malachi highly enough! He had been politely following up with me for a while about reviewing my auto and homeowners insurance coverages. I finally took him up on the offer, and I’m so glad I did.
When we sat down and went through my policies, I was shocked to discover how grossly underinsured I was on my homeowners coverage. Malachi took the time to thoroughly explain everything and worked diligently to find me a much stronger policy that actually protects my home and belongings the way it should.
He also reviewed my auto insurance and was able to secure a better policy while saving me money at the same time. My new homeowners premium was only slightly higher than what I was paying before, but the massive improvement in coverage made it a complete no-brainer to switch.
What really stands out is Malachi’s persistence and professionalism. He didn’t just ask once and disappear—he followed through by setting aside real time for me and delivering outstanding results. Thanks to him, I now have peace of mind knowing my family and our property are properly protected.
If you’re looking for an insurance and need someone who truly cares and goes the extra mile, Malachi and the Steve Barber office is the one. They have all been so awesome to work with. Highly recommended!"
We responded:
"Thank you so much for sharing your experience with Malachi and our team. It's wonderful to hear how he was able to assist you in finding the right coverage for your home and auto insurance needs. Malachi's dedication to ensuring our clients are well-protected is something we truly value, and it's great to know that his persistence and professionalism made a positive impact. We're delighted to have provided you with peace of mind and appreciate your recommendation. Your feedback means a lot to us, and we're here to help whenever you need."